We'd love to hear from you! Whether you have feedback, a bug report, a feature request, or a partnership inquiry — reach out using the form below or email us directly.
Email: [email protected]
Every message lands directly in our shared support inbox. A human team member reads it, tags it by topic (bug, feature request, partnership, press), and replies — typically within 24 to 48 working hours, Monday through Friday. We do not use automated chatbots, and we do not pass your address to any marketing list.
If you are reporting a bug, please tell us the page URL where it happened, the browser and operating system you are using, and the exact text or font style you tried. A screenshot or screen recording is incredibly helpful. For feature requests, describe the use case rather than the implementation — for instance, "I want a wider option for my Instagram bio" rather than "add Unicode block U+ABCD".
If you publish typography, design or social media content, we are open to interviews, expert quotes and content collaborations. Educators may use our tools and screenshots freely in classroom material. For sponsorship or affiliate proposals, please include traffic and audience details so we can evaluate quickly.
Prefer email? Write to [email protected]. You can also tag us on social media at @fontgenixy. For privacy and data requests, please mention "privacy" in the subject line so we can route it correctly.
We answer messages in English by default, but we can also reply in French, German, Spanish, Portuguese and Indonesian — just write to us in your preferred language. Urgent issues, like a tool that has stopped working completely or a security concern, jump to the top of the queue and usually get a same-day reply. Polite reminders are always welcome if you have not heard back after three working days.